Shipping Policy – SHINESORA

Effective Date: March 20, 2025

At SHINESORA, we strive to provide our customers with a smooth and efficient shopping experience, including fast and reliable shipping. This Shipping Policy outlines the details regarding the processing, shipping, and delivery of your orders. By placing an order with us, you agree to the following terms.

1. Processing Time All orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods We offer various shipping methods depending on your location. The available shipping options will be displayed during the checkout process. These may include:

  • Standard Shipping: Delivery typically takes 5-7 business days.
  • Express Shipping: Delivery typically takes 2-3 business days.
  • International Shipping: Delivery times vary by destination but usually take between 7-15 business days.

3. Shipping Costs Shipping costs are calculated at checkout based on the size/weight of your order and the delivery address. You can view the shipping cost before completing your purchase. Occasionally, we offer promotions with free shipping. Please check the website for any current shipping offers.

4. International Shipping We offer international shipping to a wide range of countries. Shipping fees and delivery times vary depending on the destination. Please note that international orders may be subject to customs duties, taxes, or other fees. These charges are the responsibility of the customer, and payment may be required upon delivery.

5. Delivery Issues

  • Delays: While we make every effort to ensure timely delivery, certain factors such as weather conditions, customs processing, or carrier delays may affect delivery times. SHINESORA is not responsible for delays caused by external factors beyond our control.
  • Incorrect Address: Please ensure that your shipping address is accurate. If a package is returned due to an incorrect address provided by the customer, the customer will be responsible for the shipping cost to resend the package.

6. Tracking Your Order Once your order has been shipped, you will receive a tracking number to monitor the delivery progress. You can track your order by visiting the carrier’s website and entering your tracking number. If you experience any issues with tracking, please contact us for assistance.

7. Lost or Damaged Items

  • Lost Shipments: If your package has not been delivered within the estimated time frame, please contact our customer support team. We will work with the shipping carrier to resolve the issue.
  • Damaged Items: If you receive a damaged or defective product, please contact us immediately at contact@shinesora.xyz or call +44 077 8788 3424. We will assist you in processing a return or replacement at no additional cost.

8. Customer Support If you have any questions or concerns regarding our shipping policy or need assistance with tracking your order, please do not hesitate to contact our customer support team: