Refund and Return Policy – SHINESORA

Effective Date: March 20, 2025

At SHINESORA, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return policy to ensure a smooth and hassle-free experience.

1. Return Policy

You may return your SHINESORA handbag within 30 days from the date of purchase, provided the following conditions are met:

  • The item must be unused, unworn, and in its original condition.
  • The original tags and packaging should be intact.
  • Proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact our customer service team at contact@shinesora.xyz or call +44 077 8788 3424. We will provide you with the necessary instructions for returning the item.

2. Refund Policy

Once we receive your returned item and confirm that it meets our return policy requirements, we will process your refund. The refund will be credited back to your original payment method. Please note that:

  • The processing time for refunds may take up to 7-10 business days depending on your payment provider.
  • Shipping costs are non-refundable. Customers are responsible for the return shipping charges, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

3. Exchange Policy

If you would like to exchange your item for a different style or color, please follow the same return process. Once we receive your return, we will issue a new order for the exchange item. Please note that exchange items are subject to availability.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at contact@shinesora.xyz or +44 077 8788 3424. We will gladly arrange for a free return and either send you a replacement or issue a full refund.

5. Non-Returnable Items

Unfortunately, we cannot accept returns or exchanges on sale items, gift cards, or personalized products unless they are faulty.

6. How to Return Your Item

To return your item, please follow these steps:

  1. Contact us via email or phone to notify us of your return request.
  2. Ship the item back to us using a trackable shipping service. Please ensure the item is securely packaged.
  3. Provide proof of purchase along with the return package.

7. Customer Support

If you have any questions regarding our return and refund policy, please reach out to our customer support team: