Terms and Conditions – SHINESORA

Effective Date: March 20, 2025

Welcome to SHINESORA! By accessing our website and making a purchase, you agree to the following terms and conditions. Please read them carefully before using our services or making a purchase.

1. General Information
These terms and conditions govern the use of SHINESORA’s website, products, and services. SHINESORA reserves the right to update or change these terms at any time without notice. Any changes to the terms will be reflected on this page with an updated “Effective Date.”

2. Product Information and Availability
We make every effort to provide accurate and up-to-date product information on our website. However, product descriptions, pricing, and availability may change without notice. If a product is out of stock or unavailable after your order is placed, we will notify you promptly and offer alternatives or issue a refund.

3. Order Process
When you place an order with SHINESORA, you are making an offer to purchase the selected items. Once your order is confirmed and payment is processed, a confirmation email will be sent to you. Please review the details carefully and contact us if any information is incorrect.

4. Pricing and Payment
All prices displayed on our website are in GBP (£) and include applicable taxes. Prices may be subject to change without prior notice. We accept various payment methods, including credit/debit cards and PayPal. Payment is due at the time of order placement. If payment is declined, we will notify you and ask for an alternative payment method.

5. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated during checkout based on the delivery address and the size/weight of the order.
  • Delivery Times: Delivery times vary depending on your location and shipping method chosen. Please refer to our shipping policy for more details.
  • International Shipping: We offer international shipping to various countries. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

6. Returns and Exchanges
We accept returns and exchanges in accordance with our Return and Refund Policy. Items must meet the conditions outlined in the policy to qualify for a return or exchange. For more details, please visit our Return Policy page.

7. Customer Responsibilities
By using our website and making a purchase, you agree to provide accurate and complete information, including shipping address and payment details. SHINESORA is not responsible for delays or issues resulting from incorrect or incomplete information provided by the customer.

8. User-Generated Content
You may be able to submit content such as reviews, feedback, or comments on our website. By submitting such content, you grant SHINESORA a royalty-free, perpetual, worldwide license to use, display, and distribute your content. You are solely responsible for the content you submit and agree not to post anything illegal, offensive, or infringing on the rights of others.

9. Limitation of Liability
SHINESORA is not liable for any damages or losses arising from your use of our website or products, except where such liability cannot be excluded by law. We are not responsible for any indirect, consequential, or incidental damages, including loss of profits, data, or business.

10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Intellectual Property
All content on the SHINESORA website, including text, graphics, logos, images, and software, is the property of SHINESORA and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content from our website without express permission.

12. Dispute Resolution
Any disputes arising from your use of our website or products will be governed by the laws of the United Kingdom. In the event of a dispute, we encourage you to contact us to resolve the issue amicably. If necessary, disputes will be resolved through binding arbitration in accordance with applicable laws.

13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any legal actions or proceedings related to these terms and conditions shall be brought in the courts of the United Kingdom.

14. Contact Us
If you have any questions about our Terms and Conditions or need assistance, please contact our customer support team: